A channel plan
Choose the initial channel, business account setup and supported conversation types.
AI CUSTOMER SUPPORT / WEBSITE & WHATSAPP
Be helpful where customers reach you.
Give visitors a guided first response on your website or WhatsApp. An assistant can explain approved services, collect enquiry details and direct requests to your team, including when staff are busy.
← All ai customer support servicesA POSSIBLE WORKFLOW
01Customer asks↓
02Assistant gathers details↓
03Team follows up✓
ILLUSTRATIVE WORKFLOW · BUILT AROUND YOUR BUSINESS
A useful fit for businesses receiving repeated questions about services, opening hours, quotations or appointment requests across digital channels.
WHAT WE CAN DELIVER
A focused scope.
A considered delivery.
We agree the deliverables with you before implementation. A typical engagement could include:
Approved knowledge
Prepare the information the assistant can use, including branch details and answers to common questions.
A tested response flow
Check typical enquiries, unavailable information and the route to staff before launch.
A PRACTICAL EXAMPLEAN ILLUSTRATIVE SCENARIO
A helpful first response for a tyre shop
An assistant could ask for tyre size, quantity and preferred branch, then prepare the request for staff. Prices, stock and appointments are confirmed only through verified information or the shop’s team.
01Customer asks02Assistant gathers details03Team follows up
SCOPE & COSTS
Know what
you’re committing to.
A website assistant and a WhatsApp assistant can have different account, platform and usage costs. We confirm the chosen channel and expected volumes before quoting.
We separate implementation, recurring operating costs and support in your proposal. New features and work beyond the agreed scope are discussed before proceeding.
BEFORE WE BEGIN
A useful question.
Will the assistant know our prices and stock?
Only if you provide an approved, current source or a suitable live-system connection. Otherwise, it captures the request and asks staff to confirm.
YOUR NEXT CHAPTER STARTS HERE.
What’s your
next big move?
A better website. A smarter workflow.
An idea you’re ready to bring to life.